We do not believe in hidden costs. Under the Tenant Fees Act 2019 the payments a tenant can be charged are strictly limited, and we set everything out plainly below.
Permitted payments
Rent
As agreedThe monthly rent for your property, as stated in your tenancy agreement.
Holding deposit
Max. 1 week’s rentTo reserve a property while we carry out checks. Put towards your first rent or deposit once the tenancy goes ahead, subject to the usual conditions.
Security deposit
5 to 6 weeks’ rentCapped at five weeks’ rent where the annual rent is under £50,000, or six weeks’ rent where it is £50,000 or more. Protected in a government-approved deposit scheme.
Changes to the tenancy
£50 inc VATWhen you request a change to the tenancy, such as a change of sharer, capped at £50 inc VAT unless our reasonable costs are higher.
Early termination
Landlord’s costsIf you ask to end the tenancy early, a charge not exceeding the landlord’s loss or our reasonable re-letting costs.
Late rent
3% above base rateInterest charged at 3% above the Bank of England base rate on rent that is more than 14 days overdue.
Lost keys or security devices
Reasonable costThe reasonable cost of replacing any lost keys or security devices that you are responsible for.
Bills during your tenancy
Where your tenancy makes you responsible, you will also pay utilities (gas, electricity, water), council tax, telephone, broadband and a TV licence. These are paid directly to the relevant provider, not to us.
Protecting your money
Carvels is a member of a government-approved redress scheme and holds Client Money Protection, so your money is handled safely throughout your tenancy.