Residential & student lettings specialists across Norwich
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Landlord Fees

Our full schedule of charges, set out in plain terms. Choose Full Management and we look after everything, or Let Only and we find you a tenant and hand over.

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Two services, one standard of care. Whichever you choose, your property is marketed properly, your tenant is referenced thoroughly and your tenancy is set up fully compliant. Every charge we make is listed on this page.

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Full Management

10% + VAT12% of your rent including VAT, charged monthly from the gross rent

Complete peace of mind from start to finish. We are your tenant’s point of contact and look after the property, the money and the paperwork on your behalf.

  • Check in and check out of the tenant, including handling the deposit refund
  • Contacting utility providers between the outgoing and ingoing tenancy
  • Arranging a professional photographic inventory (charged separately – see your landlord pack)
  • Monthly collection of rent and landlord statements
  • Regular internal inspections throughout the tenancy, with a report to you
  • A dedicated account manager to deal with tenant enquiries
  • Managing property maintenance
  • A 24 hour, 7 day a week emergency maintenance department

Let Only

1st month’s rentPlus VAT, with a minimum of £500 + VAT (£600 including VAT)

We find you a quality tenant, reference them, set the tenancy up and check them in. From there the tenancy is yours to manage.

  • Market appraisal
  • Advertising your property
  • Accompanied viewings and interviewing prospective tenants
  • Tenant referencing and credit checks
  • Preparation of the legal documents
  • Arranging safety inspections if required (see additional fees below)
  • Collection of the first month’s rent and the damage deposit
  • Checking the tenant in
  • Reading the meters

Full Management: additional fees

New residential tenancy set-up

£500 + VAT (£600)

Setting up a new residential tenancy, including a guarantor. Deducted from the first month’s rent.

New student tenancy set-up

£150 + VAT (£180)

Charged per student on the set-up of a new student tenancy.

Deposit dispute documentation

£100 + VAT (£120)

Preparing and submitting the evidence required where a deposit deduction is disputed through the Deposit Protection Service.

Tax administration, non-UK residents

£25 + VAT (£30)

Charged quarterly where you live outside the UK, for the reporting HMRC requires of us under the Non-Resident Landlord Scheme.

Annual rent review

£75 + VAT (£90)

Reviewing the rent once a year against the current market, and preparing and serving the notice where an increase is due.

Let Only: additional fees

Gas, energy and electrical certificates

Invoice + £20 + VAT

The engineer’s or assessor’s invoice for a Gas Safety Certificate, EPC or EICR, plus a £20 arrangement charge (£24 including VAT).

Key cutting

Invoice + £20 + VAT

The cost of the keys themselves, plus a £20 handling charge (£24 including VAT).

Property inspections

£100 + VAT (£120)

An inspection of the property during the tenancy, with a written report to you. Included as standard on Full Management.

Deposit protection

£20 + VAT (£24)

Registering the deposit with the Deposit Protection Service and serving the prescribed information on the tenant.

Check-out

£100 + VAT (£120)

Attending at the end of the tenancy to check the tenant out and report on the condition of the property.

Figures are shown excluding VAT, with the total including VAT in brackets at the standard rate of 20%. Amounts shown as “invoice” are the third party’s own cost, which we pass on without a mark-up beyond the handling charge stated. These are the fees we charge landlords. Tenants are charged separately and only what the Tenant Fees Act allows – see our tenant fees. If anything here is unclear, ask us before you sign, and we will confirm it in writing.

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